To place an order, browse the menu, select your desired items, customize them if needed, and add them to your cart. Proceed to checkout, enter your delivery details, and complete the payment process.
We accept credit/debit cards (Visa, Mastercard, Amex), digital wallets (Apple Pay, Google Pay), and cash on delivery in select areas. All payments are processed securely.
After completing your order, you'll see a 'Track Your Order' button on the order confirmation page. You can also go to your profile section and find the order tracking option under 'My Orders'. Note: you must verify your account to see order tracking.
You can modify or cancel your order within a few minutes of placing it, before the restaurant starts preparing it. Contact our support team or use the 'Cancel Order' option in your account.
Refunds are processed for canceled orders or if there's an issue with your order (e.g., incorrect or missing items). Refunds typically take 5-7 business days to reflect in your account.
Yes, we frequently offer discounts and promo codes. Check our website, app, or subscribe to our newsletter for the latest deals. Promo codes can be applied at checkout.
Yes, you can schedule orders for a specific time or date during checkout, subject to restaurant availability. Select the 'Schedule Order' option to choose your preferred delivery time.
If your order is incorrect or missing items, contact our support team immediately via live chat, email, or phone. We'll resolve the issue promptly, either by sending the missing items or issuing a refund.
Many restaurants offer vegetarian, vegan, gluten-free, or allergen-free options. Check the menu filters or item descriptions for dietary information, and mention any allergies in the order notes.
Enter your zip code or address on our website or app to check if we deliver to your area. We?re constantly expanding our delivery zones.
Click 'Sign Up' on our website or app, provide your email or phone number, and create a password. You can also sign up using your Google or Apple account for faster registration.
Currently, you can only order from one restaurant per order due to logistical constraints. Place separate orders if you want food from different restaurants.
Enter your gift card code in the 'Gift Card' section during checkout. The balance will be applied to your order total, and any remaining balance can be used for future orders.
Yes, you can request utensils, napkins, or condiments in the 'Special Instructions' section during checkout. Most restaurants will accommodate these requests.
After your order is delivered, you?ll receive an email or in-app prompt to rate and review your experience. You can also contact our support team to share feedback.
Yes, our group ordering feature allows multiple people to add items to a single order. Start a group order in the app or website and share the link with others.
We partner with restaurants that adhere to strict food safety standards. Delivery partners are trained to handle food safely, and we use tamper-evident packaging to ensure your order arrives securely.
Yes, go to the 'My Orders' section in your account, select a past order, and click 'Reorder' to quickly add the same items to your cart.
You can reach our support team via live chat on our website or app, email at support@foodorder.com, or by calling 1-800-123-4567. We?re available 24/7.
